Access Recovery FAQ

If you have a question

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• Recovery Questions, Part 1
• Recovery Questions, Part 2
• If you want to test the product
• About the Support Service

What should I not to do if I don't want any problems?

Do not save recovered files to the same drive and partition from where they were recovered.

Is the product safe for my data? I don't want to lose more than I've lost already.

The product doesn't perform any write operation to source drive. As it's important to keep the drive with lost files untouched, do not specify the source drive as destination - do not save files to it.

I don't see my drive in the list of drives available for scan.

Make sure your drive is visible in BIOS or in My Computer as a drive with assigned drive letter. If you're trying to recover the data from flash card connected to PC via Camera, try to use card reader. If you need to recover data from internal memory of your Camera and don't see it in drive list of our product, we can't help you.

I can see my physical Hard Drive, but I can't see my partition neither in Windows, nor in your product, and I can't find my data after scanning the physical drive.

Depending on the type of your partition, you should use 1st NTFS Recovery, FAT Recovery or Drive Recovery. Try to find and preview the database files with trial versions of those products first.

I need to recover data from RAID, will this product help me?

If you can access your RAID with Windows, you can try to recover it like usual drive. But if you can't access it, unless you're trying to recover the data from RAID-1, this product will not help you, and you should use RAID Recovery. If you need to recover the data from RAID-1, just use one drive of the drive set and scan it like usual drive.

What's the difference between Repair database and Recover database from disk modes?

With Repair database mode you can select the folder or files with your damaged database to recover all the recoverable data. But if your system is crashed, or if you don't know where your database is stored, you should use Recover database from disk to let the product scan the whole drive and find and reconstruct your database.

How can I speed up the scan?

Make sure you have enough memory, physical or virtual, enough CPU. Also try to use Repair database mode if possible.

• Recovery Questions, Part 1
• Recovery Questions, Part 2
• If you want to test the product
• About the Support Service

Download Buy Now Overview Features FAQ Press Release

Download Now Buy Now