Excel Recovery FAQ

If you have a question, Part 2

Download Buy Now Overview Features FAQ Press Release

• Recovery Questions, Part 1
• Recovery Questions, Part 2
• If you want to test the product
• About the Support Service

have problems recovering data bases in Access Recovery.

Please read the FAQ for Access Recovery product. If it will not help you resolve your problem, you can contact our support service

What is a screenshot? How to make it?

Screenshot is a copy of the whole screen of your PC saved to image file. It contains everything you see on the display and can help us to find many necessary details. To make it, just press Print Screen key on the keyboard, the picture below shows where the button is placed:

When you click Print Screen, there will be no any changes, but the copy of the whole screen will be copied to clipboard. All you need to do now is to open MS Paint or MS Word and do Menu-Edit-Paste to paste the image from clipboard to the document. Then you can save the document and send us by email.

Can I use Excel Recovery to recover the files from CD-ROM? From Linux Drive?

Yes, you can. We support ISO9660, UDF, Linux Ext2, Ext3, Raiser CD/DVD-ROM and Linux file system.

What is swap file? How to enlarge it to allow more memory for the product?

Swap file is the special temporary file of your OS allows you to increase your memory amount by using some space from your hard drive. If you want, to change it, open google.com and try Change swap file size and the name and version of your OS. For example, Change swap file size Windows XP . You'll find may pages with step-by-step instructions.

How can I help you resolve my problem?

Describe your problem in your initial message with detail. How did you lost your files? What's the type of your files? What's the type and size of your drive? What's the problem with our product, what's the error message? What did you try and what have you got? If possible, step-by-step in screenshots. And if possible, add the log from dxdiag: click Start, select Run, type dxdiag and press Enter, then click to Save the information and select the folder to save the log.

How can I get the log from your product to send you?

Right after the error or right before it, open the Menu-Commands-Show log and click Save, you'll be asked where to save the log.

I still can't find my files, or I can find them, but there is no preview, and the files can't be opened after recovery, as they're damaged.

You should try to use other our product. Try File Undelete, 1st NTFS Recovery, FAT Recovery, Drive Recovery trial and contact the support service if you'll see your file in other products. Contact the support service if this will help.

• Recovery Questions, Part 1
• Recovery Questions, Part 2
• If you want to test the product
• About the Support Service

Download Buy Now Overview Features FAQ Press Release

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