Outlook Recovery FAQ

If you have a question, Part 2

Download Buy Now Overview Features FAQ Press Release

• Recovery Questions, Part 1
• Recovery Questions, Part 2
• If you want to test the product
• About the Support Service

I can see my physical Hard Drive, but I can't see my partition neither in Windows, nor in your product.

Just scan the physical drive, Outlook Recovery will try to find all the recoverable email data on it's surface.

I need to recover data from RAID, will this product help me?

You can try to scan your RAID like usual drive. If you can't access your RAID from Windows, unless you're trying to recover the data from RAID-1, this product will not help you, and you should use RAID Recovery. If you need to recover the data from RAID-1, just use one drive of the drive set and scan it like usual physical drive.

The program freezes during scan.

Let it run few extra hours and watch the progress. If this will not help, enlarge your swap file to 4 GB and try again. If you're scanning the whole drive and you know where your emails are stored, you can try to limit the scan by scanning only that folder.

What is swap file? How to enlarge it to allow more memory for the product?

Swap file is the special temporary file of your OS allows you to increase your memory amount by using some space from your hard drive. If you want, to change it, open google.com and try Change swap file size and the name and version of your OS. For example, Change swap file size Windows XP . You'll find may pages with step-by-step instructions.

How can I help you resolve my problem?

Describe your problem in your initial message with detail. How did you lost your files? What's the type of your files? What's the type and size of your drive? What's the problem with our product, what's the error message? What did you try and what have you got? If possible, step-by-step in screenshots. And if possible, add the log from dxdiag: click Start, select Run, type dxdiag and press Enter, then click to Save the information and select the folder to save the log.

What is a screenshot? How to make it?

Screenshot is a copy of the whole screen of your PC saved to image file. It contains everything you see on the display and can help us to find many necessary details. To make it, just press Print Screen key on the keyboard, the picture below shows where the button is placed:

When you click Print Screen, there will be no any changes, but the copy of the whole screen will be copied to clipboard. All you need to do now is to open MS Paint or MS Word and do Menu-Edit-Paste to paste the image from clipboard to the document. Then you can save the document and send us by email.

• Recovery Questions, Part 1
• Recovery Questions, Part 2
• If you want to test the product
• About the Support Service

Download Buy Now Overview Features FAQ Press Release

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